Surveys aren’t the way to good customer service. They might’ve been five years ago, but they’re being used with such an annoying regularity that no one wants to take part in them. But how do you improve your business’ customer service if you don’t know what your customers want? Trust us. There are other ways. Here are a few things you need to ditch in order to begin providing better service.
Businesses need to evolve periodically. Whether you like it or not, you have to look at the trends going on around us and make decisions accordingly. These decisions may involve reaching out to a new demographic, offering new services or products, or changing the way you do things like tailoring your marketing writing to Google’s ever-changing rules.
If it’s been a while since you’ve innovated in your business, now might be the time to consider a facelift.
August 30th, 2018 – For Immediate Release
Debi Mollahan Megan De Salvo Tim McBratney
Some people think a chamber membership is all about networking and because of that they see it as obsolete. After all, you can just meet other business people online, right? Search on Facebook and a number of business groups will come up, many geared to a certain profession or business size.
Some of these groups are private so you have to apply to get in. A few even require you to answer questions and promise to play nicely with others. Upon acceptance, you can spend all day chatting it up with other like-minded business owners (for free!).
Efficiency is key these days as we’re pulled in hundreds of different directions. If running your business seems like a struggle, it’s time to make things easier. Some businesses choose to do that by hiring additional people, but if you don’t have the budget for that right now, there are other things that can be done to help you make the most of the hours in your day.
Ask someone a question they don’t know the answer to and they’ll often “Google” it or they’ll ask an AI like Siri or Alexa for help. Ask someone how to do something they’re unfamiliar with and they’ll probably turn to YouTube for instruction.
In a recent article in HubSpot, the author Amanda Zantal-Wiener wrote about a study by Market Intelligence Central that listed the highest visited websites in the US as Google, Facebook, and YouTube, in that order.
June 25th, 2018
For Immediate Release: Tigard, Oregon
Tigard Chamber Now Accepting Requests for Endorsement Consideration for Tigard Mayor and Tigard City Council Races
Your business will never bring in enough revenue if people don't know about you. Most businesses don't fail because their service or product is inferior to everything else on the market. They fail because no one knows about them or they don't differentiate themselves from the competition.
But it doesn't matter how good your offerings are or how loved they could be. If people don't know about them, your business will never succeed.
Some businesses think that social media has replaced advertising.
Craig Dirksen has been named as the 2018 recipient of the Tigard’s First Citizen award. Named in honor of John E. Cook, this award recognizes someone who has made in-depth, long-term volunteer contributions to the Tigard community over the years. The winner is active, involved, interested, and enthusiastic about making Tigard a nice place to live and work. This individual excels in any area of unpaid endeavor of education, social services, youth work, and community improvement of public services. This award is given in the spirit of all volunteers who remain unknown.